I know I rant about them, and I promise this will be the last time, because frankly, I doubt this can be beaten.
I spoke about the same fonctionnaire department the other day, but this post should be framed.
I rang said department on Monday between the hours of 2 and 4 (yes, I'm well trained now) only to be told that the department was only accepting calls this week on Thursday and Friday. Whatever, I said, I emailed my secret weapon instead (in fact, I guessed her email address! ha! firstname.lastname@example.org and bingo -it worked AND she replied!)
The joy was short lived when I realised I needed to ring them again for more info and being sage again, I didn't ring yesterday (A, it was Wednesday and on their headed paper it said they weren't open on Wednesdays, and B, they already told me they were only accepting phone calls on Thursday and Friday.)
So, today, Thursday at 2.20pm (it said it on my watch so it must have been) I ring the number. Thursday: check Between 2 and 4: check.
Me: Can I speak to the X department please?
Her: Without saying a word, she rang me through......
and it rang
and it rang
and it rang......
I say out loud to my colleagues that they're not answering and how rude, it's after 2pm and then it hits me. My colleague says bluntly 'Emmy, do you really expect them to answer, no one is there, they're on strike.
I slam the phone down and scream! I was stunned. I had no words to describe my frustration and still don't.
The nerve of the person on Monday to tell me to ring back on Thursday when they knew full well no one would be there to answer. The nerve of the receptionist not to tell me not to bother as they were striking. The nerve of these people who send me letters wanting info from me but they are never available to receive said info. The nerve. The nerve. The nerve.
If you can work out when I should ring this department I would appreciate it cos I say chapeau, I give up.